Returns Policy

Returns Policy

• Returns procedure
• Returning an unwanted item
• Returning a faulty or damaged item

Returns authorisation

Before returning any item please contact our sales department on 0844 848 3444 who will send you a copy of our returns paperwork and issue a returns number.

Packing the item

Wrap the item securely and include the returns paperwork. Usually the packaging in which the item was sent can be used for its return. Please ensure that the item is package appropriately as we can not be held responsible for any damages accrued during transit back to us and this may result in a credit not being issued.

Returning the item

Please send your item back to the address indicated on the Returns form ensuring you obtain a proof of delivery. Tiger Supplies will arrange for a collection to be made in the event of incorrect or faulty goods only.

Please note that we reserve the right to refuse any return which does not include the returns authorisation paperwork and a returns number. Items returned without the appropriate paperwork and proof of return will not be credited. Because of this we regret our drivers are unable to collect any items unless it has been prearranged.

Returning an unwanted item

You may return any unopened item within 3 days of receiving it, for a refund, provided the item is a standard stock item, Specials and Non-Stock items cannot be returned unless they are faulty (please see below).
We will only issue a credit once we have received and processed the item.
We will only refund delivery costs if the return is a result of our error.

We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

Returns of unwanted STOCK items will be subject to an administrative handling fee which will be calculated at 20% of the invoice value or set fee of £25.00 whichever is the greater. 
Non Stock ‘Special’ items will be subject to additional cancellation fees. 

Returning a faulty or damaged item

If you receive an item in a faulty or damaged condition, we would ask that you return the item to ourselves using the "Returns Procedure" within 14 days of receipt. Items outside this time scale will be subject to the manufactures normal warranty details of which are available on request.